Table of Contents
Introduction
Welcome to etiQ.ca. This page provides comprehensive information about our privacy practices, terms of use, cookies usage, legal disclaimers, and more. By using this website, you confirm your understanding and acceptance of these policies.
Privacy Policy
We take your privacy seriously and comply with Canadian privacy laws, including PIPEDA and Quebec’s Bill 64. Below, we outline what information we collect, why we collect it, and how we protect it.
What is Personal Information?
Personal information refers to any data that can identify you directly (e.g., your name, email address) or indirectly (e.g., IP address, device identifiers).
Information We Collect
We collect two types of data:
- Information You Provide Directly:
- Name, email, phone number, or other details submitted via contact forms or account portals.
- Automatically Collected Information:
- IP address, browser type, device information, and website interactions via cookies and analytics tools.
Why We Collect Your Information
We collect information to:
- Provide you with requested services and respond to inquiries.
- Improve website functionality and user experience.
- Comply with legal obligations, including tax and regulatory requirements.
How We Use Your Information
Your data is used for:
- Service Delivery:
- Responding to requests, providing access to your account, and delivering updates.
- Analytics and Improvements:
- Understanding user behavior to improve functionality and content.
- Compliance:
- Meeting legal requirements, such as data retention for tax or regulatory purposes.
Who We Share Your Information With
We may share your information with:
- Service Providers:
- Third parties like hosting services, analytics platforms (e.g., Google Analytics), and CRMs.
- These providers follow strict data protection measures and are prohibited from using your data for their own purposes.
- Government Authorities:
- Data may be shared to comply with legal obligations, such as fraud prevention or regulatory requests.
We do not sell your personal data to third parties.
How We Protect Your Data
Your security is our priority. Measures include:
- Encryption: Data in transit is encrypted using SSL/TLS protocols.
- Access Controls: Only authorized personnel can access sensitive data.
- Regular Audits: Security systems are routinely tested to prevent breaches.
Data Breach Notification Procedures
In compliance with Canadian law, if a data breach occurs:
- Affected Users Will Be Notified:
- We will contact affected users directly via email or phone.
- Regulatory Authorities Will Be Informed:
- Significant breaches will be reported to the Office of the Privacy Commissioner of Canada.
Your Privacy Rights
Under PIPEDA and Quebec’s Bill 64, you have the right to:
- Access Your Data: Request a copy of the personal information we store.
- Correct Errors: Request corrections to inaccurate or incomplete data.
- Withdraw Consent: Opt out of data processing or marketing communications.
- Request Deletion: Request the deletion of your data, subject to legal exceptions.
To exercise your rights, contact us at: [email protected].
International Data Transfers
If your data is transferred outside Canada:
- We ensure compliance with Canadian laws by using contracts or data protection frameworks that uphold privacy standards equivalent to those in Canada.
Terms of Use
Acceptance of Terms
By accessing etiQ.ca, you confirm your agreement to these Terms of Use. If you do not agree, please stop using this website.
Prohibited Activities
You may not:
- Use the site for illegal purposes.
- Attempt to hack, disrupt, or overload the site.
- Provide false information or impersonate others.
Cookies Policy
What Are Cookies?
Cookies are small text files stored on your device that help us analyze website activity, improve functionality, and enhance your browsing experience.
Types of Cookies We Use
- Essential Cookies:
- These cookies are necessary for the basic functionality of the website.
- Analytics Cookies:
- These cookies help us understand how users interact with our site and improve its features (e.g., Google Analytics).
- Marketing Cookies:
- These cookies are used to deliver personalized ads or promotions, where applicable.
How You Can Manage Cookies
You can manage or disable cookies through your browser settings. For more information about controlling cookies, visit:
Accessibility Statement
We are committed to ensuring our website is accessible to everyone, including users with disabilities, in compliance with:
- The Accessibility for Ontarians with Disabilities Act (AODA).
- The Official Languages Act, ensuring all content is available in English and French.
If you encounter accessibility barriers, please contact us at: [email protected].
Legal Compliance and Disclosures
Applicable Laws and Regulations
We adhere to the following laws and regulations:
- PIPEDA (Personal Information Protection and Electronic Documents Act): Governs how we collect, use, and disclose personal information.
- Bill 25 (Quebec’s Privacy Law): Strengthens data protection for Quebec residents.
https://www.legisquebec.gouv.qc.ca/en/document/cs/p-39.1
Canadian Code of Advertising Standards: Governs ethical marketing and advertising practices.
https://adstandards.ca/code/the-code-online/
How We Ensure Compliance
To meet these requirements, we:
- Conduct regular audits of our privacy and data protection practices.
- Train all staff handling personal data on best practices for compliance.
- Maintain contracts with third-party service providers to ensure their compliance with Canadian data protection standards.
Changes to Our Policies
We reserve the right to update these policies at any time to reflect changes in our practices or regulatory requirements. Any updates will be posted on this page with the revised effective date.
Contact Us
If you have any questions or concerns about these policies, you can reach us through the following channels:
- Email: [email protected]
- Phone: 438.928.8927
- Adresse: 1430, Boul. St-Martin W, Laval, QC H7S 1M9